To our wonderful customers.
We’re making some big changes.
After careful consideration we have made the difficult decision to close our retail stores in The Netherlands due to the unacceptable risk of harm to our staff and customers following an escalating series of armed robberies over the past year.
Our ecommerce service is unaffected and will continue to operate for both buying and selling:
www.webuy.com
Our ecommerce platform revolutionizes the buying and selling experience by enabling customers to sell their items directly to us at amazing prices with the added convenience of same-day payouts directly to your bank account. We will soon offer a free post service. Until then, we will refund your postage costs for sending items to us.
We also offer an extensive selection of high-quality products at incredibly low prices, with 24-month warranties, all available with the added benefit of next-day delivery.
All warranties on purchased items will be honoured and handled by our ecommerce team as per our T&C’s.
All vouchers will be honoured and are usable on our website.
Thank you for your continued support, patience, and understanding. We value your loyalty and look forward to serving you again soon.
On behalf of the board,
Sincerely,
Richard Oldham
Director - CeX
FAQs
Why are you closing your stores?
Over the past year, we have experienced an alarming and escalating series of security incidents. Our stores have been subjected to more than twenty separate robberies, where individuals armed with knives, guns and other weapons have threatened the safety and well-being of both our staff and customers. These incidents have caused us all a great deal of distress and concern.
We attempted to adapt and mitigate these risks. We have implemented additional security measures, increased staff training, and explored various options to protect our stores and the people within them. However, in light of the persistent and increasingly violent nature of these robberies, we have been forced to acknowledge that we have exhausted all feasible options for ensuring the safety of our employees and customers in the current retail environment.
When will you close my local store?
The final dates of trade will be as follows:
Sunday June 15th - Amsterdam Kinkerstraat, Arnhem, Leeuwarden, Leiden
Sunday June 22nd - Breda, Eindhoven, Nijmegen, Rotterdam Zuidplein, Zaandam Can I still use my vouchers? Yes! Please feel free to redeem them as you normally would for purchases both within our physical stores and through our website, without any changes to the current terms and conditions. Why have you stopped buying items in-store? As we are preparing to close our store locations, we no longer require the same amount of inventory in-store. Our ecommerce service will continue to buy your items though! What about the items I have already booked-in to be tested? We will still buy your items, please contact your local store as soon as possible. If your store has already closed, please contact our customer services team so that we can complete your transaction. Will you still buy my items? Yes, our ecommerce service will continue to buy-in your items as normal, visit www.webuy.com What about my warranty? Your warranty will continue to be honoured, please contact our customer services team for assistance. How do I get help after the stores close? To help answer any questions related to the store closures, vouchers, warranties and selling your items into us, please see our FAQs here. Additionally, our customer services team can be contacted via the following link: nl.support.webuy.com/support/home
Director - CeX
Sunday June 22nd - Breda, Eindhoven, Nijmegen, Rotterdam Zuidplein, Zaandam Can I still use my vouchers? Yes! Please feel free to redeem them as you normally would for purchases both within our physical stores and through our website, without any changes to the current terms and conditions. Why have you stopped buying items in-store? As we are preparing to close our store locations, we no longer require the same amount of inventory in-store. Our ecommerce service will continue to buy your items though! What about the items I have already booked-in to be tested? We will still buy your items, please contact your local store as soon as possible. If your store has already closed, please contact our customer services team so that we can complete your transaction. Will you still buy my items? Yes, our ecommerce service will continue to buy-in your items as normal, visit www.webuy.com What about my warranty? Your warranty will continue to be honoured, please contact our customer services team for assistance. How do I get help after the stores close? To help answer any questions related to the store closures, vouchers, warranties and selling your items into us, please see our FAQs here. Additionally, our customer services team can be contacted via the following link: nl.support.webuy.com/support/home
